Reference

Read How We Handle Your Data

Your account details stay with us and go no further. This policy sets out what we record when you open an account here, add funds with bKash, Nagad or Rocket, and move between slots, live tables and the cricket sportsbook.

Payment records kept separateCookie control in your handsCorrections on requestWritten in plain English
333bet1 Read How We Handle Your Data
TALK TO OUR TEAM

Reach Our Privacy Desk

Every privacy request goes through one channel, so it doesn't sit unanswered. Message our Bangladesh support team from the chat panel inside your account wallet and say plainly what you want changed — a phone number, a wallet record, or a copy of what we hold on you. We reply in English, ask for your account number so the record matches, and never ask for your bKash, Nagad or Rocket PIN. Writing in about a transfer? Keep the reference handy, because it saves a back-and-forth.

Account Chat Open the chat panel inside your account wallet and send the request from the logged-in session. It proves it's you without extra paperwork on your side.
Wallet Reference Have the bKash, Nagad or Rocket reference number ready when you write in about a transfer. Our team can trace a cash-in or cash-out straight from it.
Written Reply We answer in writing so you keep a record of the exchange. If a request needs an ID check, we name the document and wait for your upload.
RECORDS AND COOKIES

Explore the Records We Keep

Records exist only for a reason, and each one has an owner inside the team. Your wallet trail from bKash, Nagad or Rocket sits with the payments desk; your login history sits with account support; both are pulled only when a query needs them. Cookies on this site remember your language and session, so you aren't signed out on every tap. Clear them in your browser and the lobby still loads. When a record has done its job, we delete it or strip it back to a bare reference.

Cookie Choices

Session cookies keep you signed in while you move between slots and live tables. Clear them through your browser settings at any time; the lobby reloads and asks you to log in again.

Login Security

Your password is stored hashed rather than in plain text, and we send a one-time code to your registered mobile number when a login looks unfamiliar to us.

How Long We Keep It

Wallet records and account details stay while the account is open, plus the stretch our payment partners and local rules require. Ask and we'll confirm which period covers your case.

Fixing Your Details

Wrong number or a misspelt name? Send the correction from inside your account and we update the record once we've matched it to your wallet.

Open the Questions We Hear Most

These are the questions our support desk fields most often, answered the way we'd answer them in chat rather than in legal wording. Nothing here replaces the policy text itself, and nothing here overrides the record-keeping your local law asks of us. If your case isn't covered below, message us from your account and we'll give you a straight answer. We keep the answers short on purpose.

The wallet number you sent from, the amount, the date and the transaction reference bKash returns. We keep it to match your cash-in to your account wallet and to settle any dispute later.

Yes. Write from inside your account and ask for a copy of what we hold on you. We confirm your identity first, then send the details in writing to your registered number.

No. Your number and wallet details stay with our payments and support teams, plus the payment partner that cleared the transfer. Advertisers and outside marketers never receive them.

Open your browser settings and clear site data, or browse in a private window. The lobby still loads, though you'll sign in again each visit and a few preferences reset.

We close the wallet and no longer use those details, but we keep a short record for the period local rules and payment partners set. Ask us and we'll tell you exactly what stays.

Message our Bangladesh support team from the chat panel with the reference number and the amount. We check it against the wallet trail and correct the record if it turns out wrong.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.